Dear valued customer, placing an order has never been easier. Our website is fully mobile responsive and is built in such a way that you can place your order quite fast and easy on your mobile device or a computer. Furthermore, its quite easy to follow the steps outlined below that will guide you to place your order successfully. Follow this pictorial guide to ensure your order is successfully received.
NOTE: If you are visiting us via a mobile phone, we strongly recommend you use chrome or firefox.
Now on to the main gist of this post… THE GUIDE 🙂 🙂 🙂
Step 1: Obviously the first step is to land on our website. Each product is grouped accordingly i.e face, eyes, lips or tools. Navigate to the product category.
Step 2: Click on the item you’d like to order
Step 3: Make a selection of the shade you would like by clicking on the drop down. Add your choice to cart. If the item is in stock it will indicate and how many left as well as out of stock items which means you cant add to cart.
Step 4: Once you have added your items to cart, it should show you an alert indicating they have been successfully added. Click ‘view cart’
Step 5: The next step is to view all items in your cart. You can delete an item, increase or decrease quantities. Scroll down and click on ‘calculate shipping’
Step 6: Next click on select option, which will give you a drop-down of all counties in Kenya. Select your location then click ‘update totals’
Step 7: It will give you the total delivery charges to your county. If you are in Nairobi, selecting ‘Delivery to CBD’ means you will have your order delivered anywhere in CBD (Ngara, Parklands and environs do not qualify as CBD). If you opt to pick from CBD, include it in your order details with location of pickup and time. The ‘Rest of Nairobi’ option applies to all other areas within Nairobi.
Step 8: Once you are satisfied with your order thus far, please click ‘proceed to checkout’ which will lead you to checkout page. We strongly recommend you create an account that will make checkout faster for you. Follow the steps in the checkout process by filling in all your details in billing and shipping.
Step 9: Follow the MPesa instructions and send the exact amount as shown in “your order” section of the checkout box. After making payment you’ll receive your MPESA confirmation code which you’ll enter together with the phone number used to make the Mpesa payment. Next click ‘place order’
Step 10: Once you click ‘place order’ you will receive an ‘order received’ notification with your order de number, amount paid, date and complete order details. You will also receive an email of the same to the email you provided.
Step 11: You’ll receive an SMS from ‘Vipepeo’ confirming we have received your order and will include your order number and signed off from us.